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Motts

Motts

www.motts.com
What is your customer experience with Motts?

Motts Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Motts has a 2.1 star rating from 26 reviews; consumers are mostly dissatisfied. 50% would likely recommend. Rating distribution skewed unfavorable. Commonly reported issues include product contamination, missing quantity, and ingredient concerns; many customers request a refund and want better customer service.

Key Takeaways for Future Customers

  • Read labels and open packages before purchase and check for missing items.
  • Expect product quality reports in Motts reviews such as mold, foreign objects, or watered down juice.
  • Be prepared to contact customer service for refunds or replacements; follow up if promised coupons do not arrive.

Negative Feedback / Risk Areas

  • Frequent contamination reports: mold, plastic, black objects inside products.
  • Quantity and packaging problems: empty or shorted snack packs and underfilled bottles.
  • Ingredient complaints: added high fructose corn syrup and perceived reduced product quality.
  • Customer service responsiveness and refund handling need improvement.

Positive Feedback

Many reviewers still note easy use, good taste, and products being generally in stock; a portion say they might repurchase if issues are resolved.

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Media from reviews

I ate a pack of your motts fruit snacks...
Motts - Empty podsMotts - Size of the Soft Baked Streusel Bars by Mott'sMotts - Not Satisfied with QTY and ingredientsMotts - Not Satisfied with QTY and ingredients - Image 2Motts - Product QualityMotts - Product Quality - Image 2
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Show reviews that mention
fruit snacks apple pack fruit complaint snacks ingredients soft baked package box
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Jess K Jkl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Berlin, Wisconsin

I ate a pack of your motts fruit snacks...

I ate a pack of your motts fruit snacks...

I ate a pack of your [PERSON_NAME] fruit snacks. I opened the pack and poured all of them but one out of the bag into my mouth, and now my insides are burning.

The one that was left in the pack has something inside of it. It's black; it looks almost like rubber. I don't think it's a bug.

I can send you a picture. I'd like to know what this object is.

Loss:
$725
Cons:
  • Went to the hospital and lost money on the pack i bought

Preferred solution: Medical bills reimbursed and products reimbursement . $725

View full review
Monica W Ncu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Size of the Soft Baked Streusel Bars by Mott's

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AI Highlights
  • Motts changed Streusel Bars size without price change.
  • Longtime Motts customer unhappy and will share concerns publicly.
Motts - Size of the Soft Baked Streusel Bars by Mott's

It's sad that Motts has joined the deceptive team. I've been buying your products for many years.

(I'm 66) Why? Because I enjoy them.

Just the fact that your company felt we (consumer) weren't supposed to notice the change in size of your SOFT BAKED STREUSEL BARS was enough for me to make this complaint & from someone who VERY rarely complains. But this was the last straw for me.

SAME price, DIFFERENT size. It may seem like a minor thing to the company, because obviously it's to see more profit.

It's always about money & for those who work hard at budgeting our measly salaries & want to still be able to purchase some of the treats we like. For me it WAS the bars.

My comment is NOT to receive coupons or money back since it makes no sense to continue to spend money on a product I'm not satisfied with.

In my quest to keep my loyal followers informed of such deception, I'll be posting my concern on my page as well.

Monica

User's recommendation: Stop accepting "less than"

View full review
Jacoby D Jfo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

I have a package of [PERSON_NAME] with only 2...

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I have a package of [PERSON_NAME] with only 2 gummies in it, and I would like 2 more free packages if that is possible. Thank you!

Loss:
$25
Pros:
  • Reliable
  • Always in stock
Cons:
  • Do not know if you get what you paid for

User's recommendation: Mostly reliable

View full review
Kayshilyn S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

Not Satisfied with QTY and ingredients

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AI Highlights
  • Opened Motts applesauce pouches; only 3 of 4 were present.
  • Missing-pouch issue seems recurring.
  • Will not buy this brand again.
Motts - Not Satisfied with QTY and ingredients
Motts - Not Satisfied with QTY and ingredients - Image 2

I purchased Motts QTY 4 applesauce cinnamon pouches, and when I opened them, there was only 3 in there. I am noticing this is happening more and more with this product.

And I noticed they use high fructose corn syrup but say made with real fruit; however, they add that crap to it. I will not purchase this particular brand anymore.

Loss:
$3
Pros:
  • Taste great
Cons:
  • Quality control
  • Added high fructose corn syrup

Preferred solution: Price reduction

User's recommendation: Read in entirety and open before purchase might miss qty.

View full review
Denise M Bal
map-marker Rockford, Illinois

Empty pods

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Motts - Empty pods

Empty pods; otherwise, the taste is good. I have had 2 empty ones so far out of the batch. I will message customer service and wait for a retainer.

Preferred solution: Price reduction

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Michael A Kgz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Motts - Review in Food Manufacturers category from ***, ***

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AI Highlights
  • Concern over fake man-made ingredients in kids' foods.
  • Apple puree concentrate and natural flavors are cited as not real.

Why is there all these fake man made ingredients in the kids foods??? Atomic acid and thing that has natural flavors, anything that has apple puree concentrate with is not real.

Quit poisoning, kids' food and other foods for adults and poor people from what your slander is for being rich. Why have you not been sued yet.

Should be taken to jail for {{Redacted}} young kids with all the poison you put in the foods. Sad its coming down to seeing how you people really are.

User's recommendation: Check your labels done but anything from these companies. There a joke and are killing us with poison

View full review
Ann L Bxa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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Chat unsuccessful

Pls call 781-510-****

Need to speak to human

I am elderly and not good with computer or text

View full review
Briggitt a Fpj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norwalk, California

Complaint

Hello, I would like to report that I opened a Motts apple juice bottle, and I was drinking it when I found something like a tooth in that bottle. I took photos of that tooth.

Preferred solution: A good amount of money

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Cherie N Erm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product Quality

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AI Highlights
  • Loves the strawberry soft baked apple filled bars.
  • Opened a pack to find a bite taken out.
  • Wants a link to share photos.
Motts - Product Quality
Motts - Product Quality - Image 2
Motts - Product Quality - Image 3
Motts - Product Quality - Image 4

I recently discovered your strawberry soft baked apple filled bars. Love Them!

Now, imagine my surprise when, at work, I open a pack only to discover that A BITE HAD ALREADY BEEN TAKEN OUT IF IT!!

I cant even describe my astonishment and horror that this had happened! I hope there is a link where I can share the pics with you.

User's recommendation: Be Leery

View full review
Brix Tra

Artificial sweeteners

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AI Highlights
  • I didn't realize HFCS was in the apple sauce.
  • I'm reading ingredients now and avoiding HFCS.
  • I won't buy Mott anymore.

I didn't realize you were putting high fructose corn syrup in your apple sauce. I'm reading ingredients now and avoiding this and others.

Why would you put that in something that is already sweet? Needless to say, I won't buy Mott anymore.

Sad Look at Americans, fat, fat, fat, all for the sake of investors' money. Sad.

Loss:
$4
View full review
Rose L Aai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Abulug, Cagayan Valley

Bad packaging and product

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AI Highlights
  • Bought a 24-pack Motts Apple Juice at BJ's.
  • Two bottles were 3/4 full; lid bubbles.
  • Coupon promised, not received.
  • I will switch to Apple and Eve.

purchased a 24 pack of Motts AJ at BJs. I got home and two of the bottles were only 3/4 filled and had a bubble at top of lid which normally means it's bad- also sediment at bottom of bottles.

I realized only 3/4 filled because two bottles were larger, but must have had the normal 8 oz. Those were the bottles that were bad.

Spoke to customer service - said I would receive a coupon for issue - nothing received even though i sent all the info they were looking for. It's Apple and Eve for me.

Preferred solution: Price reduction

View full review
Shonqua D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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AI Highlights
  • A piece of plastic was found in Motts 100% Apple Juice.
  • Please email me or call 434-401-****; I am attaching the picture.
Motts - Complaint

To whom it may concern,

I opened up an Motts 100% Apple Juice and a piece of plastic was in the bottle when I poured it into my grandsons cup I took a picture. Please have someone email me or call me at 434-401-**** and I am attaching the picture. image0.jpeg

View full review
Sylvia R Jrh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mess up

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AI Highlights
  • The box had a sleeve of wrappers linked into a long package.
  • There were fewer snacks than normal in a package and short of the advertised amount.
Motts - Mess up
Updated by user Apr 27, 2025

Never got a response

Original review Apr 12, 2025

We bought a box of Motts fruit snacks, and in the box there was a sleeve of wrappers that were all linked together (making one long fruit snack package). Less fruit snacks in there than there are normally in a single package. After this, we counted and noticed we were shorted on how many fruit snacks are advertised to be in the box we bought.

Preferred solution: Full refund

View full review
TAMARA S Lhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Foreign object in animal gummies

Motts - Foreign object in animal gummies
Motts - Foreign object in animal gummies - Image 2

I was eating a pack of gummies gave my grandson to take one but as he took it out I saw a black thing in it looked like a bug on the inside but it feels more solid.

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Anonymous
map-marker Eau Claire, Wisconsin

Empty bag of fruit snacks

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Motts - Empty bag of fruit snacks
Motts - Empty bag of fruit snacks - Image 2
Motts - Empty bag of fruit snacks - Image 3

I got an empty bag of fruit snacks in my assorted fruit pack box of 40 in my family, pack id like a coupon

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Oak Park, Michigan

Rotten chemical base apple juice

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AI Highlights
  • Sizzling opening; Motts apple juice had residue and caused vomiting.
  • A bottle from that pack was in my 4-year-old's lunch, raising safety concerns.
Motts - Rotten chemical base apple juice
Motts - Rotten chemical base apple juice - Image 2
Motts - Rotten chemical base apple juice - Image 3
Contains 1 confidential file for company representatives

I recently purchase some Motts apple for my 4yr old lunches. Around 5:30am I open up one of the juices to drink and as I was opening it up it made a sizzling sound like I opened up a pop.

I didnt think nothing of it but I when I drank this particular apple juice it was the worst taste ever. The apple juice was very much contaminated and had alot of residue inside of the bottle when I poured the apple juice out. And also left a horrible taste in my mouth and made me throw up. The worst thing about this is that this what my 4yr old drinks this apple juice and I literally just placed a bottle in his lunch from that pack.

I am very upset about this issue cause this is a product that my kids drink and Im glad that it wasnt my kids that opened that one particular bottle.

And now I feel like this product is not safe to purchase. And I dont know what type of chemicals was in that bottle.

User's recommendation: Not a safe product to purchase

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